Terms and Conditions

 

Global Football Pro (UK) Ltd

7 St. John's STREET, Mansfield, Nottinghamshire, NG18 1QH, United Kingdom of Great Britain.

Registered in England and Wales: Company No: 10787082

 

Terms and Conditions: Issued DECEMBER 2019.

All participants must be aware of Global Football Pro’s terms and conditions. We take our client’s personal safety very seriously and as a company we trade in a clear and fair manner.

 

We do strongly advise that each client takes out travel, personal injury and cancellation insurance at the offset, with all confirmed bookings.

 

Global Football Pro Limited known from here on as GFP accepts bookings subject to the following conditions:

 

1. Interpretation

1.1 In this document wherever the context so admits the following expression shall have the following meanings respectively:-

‘Deposit’ shall mean 30% of the finalised agreed price.

‘Head office’ means 7 St. John's STREET, Mansfield, Nottinghamshire, NG18 1QH

‘GFP’ means Global Football Pro Limited.

‘Client’ is the person or persons listed on the booking form(s).

‘Major change’ means changing the dates location booked or majority of course content over 80%.

‘Force Majeure’ means any situation or event beyond the control of GFP. This could be an Act of God, war, terrorist activity, civil strife, strike, riot, industrial disaster, classified disease/pandemic breach of contract by GFP suppliers fire adverse weather or road conditions bureaucratic obstacles changes in schedules or modes of transport by ferry companies airlines and bus or train operators. ‘Tour Director’ means the member of staff responsible for the delivery of the agreed activity and/or service.

 

1.2 Where the expression ‘Clients’ includes two or more persons the obligations expressed or implied relate directly to the individual, representing the club/client.

1.3 Any reference to a statute shall include any statutory extension or modification or re-enactment of such statute and any other instrument plan regulation permission or direction made or issued there-under or delivering validity there-from.

1.4 Wording importing the singular meaning shall include the plural meaning and vice versa. All wording within the booking conditions is generalised to the Client referring to the masculine feminine and neuter genders.

1.5 The clause and paragraph headings are for convenience only and shall not affect the construction of this document.

1.6 The expressions used in the particulars shall have the same meanings when used hereafter in these booking conditions.

2. Acceptance

2.1 A contract for the activity and / or service is made between GFP and the Client on the issue of written confirmation of booking by GFP.

2.2 The Contract is subject to these booking conditions which the Client has been deemed to have read and fully understood. These booking conditions can only be varied by written agreement between GFP and the Client.

2.3 No verbal representations made by GFP shall be relied upon by the Client.

3. Booking

3.1 To place a booking BC requires a completed Booking form and/or individual information form with deposit fee. Clients booking by telephone or e-mail will have been deemed to read the booking conditions. A booking is accepted and becomes binding only from the date when GFP has confirmed acceptance in writing by means of a ‘confirmation of booking e-mail or letter’. GFP reserves the right to decline any booking at their discretion. Email and telephone bookings are treated as provisional and are only confirmed once the funds have cleared in to the GFP bank account.

3.2 The balance of the fee is payable No later than six weeks before commencement of the course/Tour. unless agreed otherwise on confirmation of booking.

In the event that the balance is not paid GFP will have the discretion to treat the booking as cancelled by the client and re-sell the tour/event.

3.3 The whole course fee is required to secure a place for any booking made within six weeks of the commencement of the course.

4. Price

4.1 The price at time of booking covers the cost of the planning organising and delivery of the proposed activity and / or service. Once deposit is cleared the agreed programme will be delivered. If the client wishes to change the programme once the deposit has been paid additional reasonable costs may be levied by GFP at their discretion.

4.12 Where GFP arranges transactions with all Foreign territories the cost/total package will be produced in GBP£ unless other wise agreed. Where pricing has been agreed in Foreign currency, the rate of exchange will be calculated on the day of payment due to GFP. This will also be in-operation for any agreed payment plans, which must be agreed in writing between the various parties, to include price, payment plan and all dates for the these payments.

4.2 It is the responsibility of the Client to arrange travel to the agreed arrival airport for the proposed activity and or service unless otherwise stated.

The Client is also responsible for their own personal medical requirements and clothing unless otherwise stated.

5. Course Duration

Each tour offered by GFP has different durations. The duration and detail on your confirmed itinerary that will be sent at the point of booking will be considered to be the agreed course booked.

 

6. Damage to Property

Clients shall be held responsible to make compensation for any damage they cause to the contents and furnishings of the premises and venues during their stay, except for wear and tear.

7. Cancellation and refunds

Should the Client wish to cancel cancellation charges will be imposed. These are calculated from the date written notification is received by GFP at their Head Office or by email and shall be calculated as a percentage of the total price and shall be based on the following.

Cancellation Charges

Number of days before arrival date that the written notification of cancellation is received:-

Amount payable

6 weeks or less: Total fee is due no refund. 6 weeks and 1 day to 12 weeks: 50% of the full cost only will be due to GFP. Over 12 weeks and 1 day the full cost will be refunded.

If you want to reschedule/ transfer for any reason there are no refunds. There are no exceptions. Any cancellations will be requested to claim from their travel insurance.

7.1 Cancellation by GFP

We try never to cancel a confirmed booking but reserve the right to do so. If we cancel a confirmed booking before your activity and or service GFP will offer the Client the choice of a full refund or another available date (with pro-rata refund/price increases as appropriate).

In addition unless the cancellation was caused by Force ‘Majeure’ and having regard to the length of notice Clients receive; we will pay the Client reasonable compensation where appropriate.

8. Alteration by GFP

8.1 We make every effort to ensure the accuracy of our literature. However changes can occur despite our best endeavours and we reserve the right to change any price or other particulars before the Client books (in which case we will tell you before your booking becomes binding).

8.2 If there is a ‘Major Change’ to a confirmed booking we will inform the Client as soon as is reasonably practical and offer you the choice of accepting the change receiving a full refund (excluding the initial deposit) or transferring to another available date. If the Client chooses to cancel and the ‘Major Change’ was caused by anything other than ‘Force Majeure’ we will pay you reasonable compensation if appropriate having regard to the nature of the change and length of notice you receive.

8.3 If there is any change other than a ‘Major Change’ we are not obliged to inform you in advance (but we will do so where practical) nor are we obliged to pay you compensation. If we become unable to provide a major proportion of the services you have booked with GFP we will make every effort to arrange alternative arrangements for you at no extra charge and where appropriate refund the Client pro rata for services not received. If the client wishes to make major changes to agreed programme additional costs may be added at the company’s discretion.

9. Course Content and Weather

The programmes we publish in our literature and on our website and describing the courses are designed to be illustrative in order to best explain the scope and type of activities you will be undertaking. It is very unlikely that any one programme could be or would be followed precisely as it is published. Several factors outside of our control will determine this and dictate what can be accomplished reasonably during your tour. The most influential factors will be the weather and the physical fitness of course participants.

Taking these factors into consideration and the aims of the course as described in our literature the Tour Director will construct the best programme possible. The Tour Director will review and may alter the programme as the course progresses in response to the changing influence of these factors.

Once the course is underway the Tour Director guides instructors or leaders may change the activities at any time. This applies to all courses.

Circumstances may arise where we are forced to alter dates duration or accommodation before a tour starts. We will try to inform you of any such changes as soon as we know of them.

Our Tour Directors guides and coaches will do their utmost to ensure that any problems are solved for the benefit of the tour participants as a whole. Signing the booking form signifies your acceptance of the Tour Director’s authority to make decisions affecting the group or individuals. For instance the Tour Director may require an individual or individuals to leave the tour if they believe that a person or person’s health is at risk if a person is not coping or may not cope with the technical physical or mental demands of the course if an illegal act has been or may be committed or conduct may become or has been detrimental to the safety enjoyment or well-being of the group or of any individual within the group.

10. Acceptance of authority

10.1 Employees of GFP and staff will use their best endeavours to resolve problems to the benefit of the Client as a whole. The Client must refrain from any conduct which may give offence or cause danger or damage to any person or property. If GFP or any of its suppliers believe that the Client is in breach of this obligation likely to breach it or is otherwise unfit to partake in the activity GFP or its suppliers may in their absolute discretion refuse the booking or have the Client removed from any property or facility. GFP will owe the Client no liability in such circumstances and the Client will be solely responsible for any costs incurred.

10.2 The Tour Director may require an individual or number of persons to leave the group if they believe that the Client’s health and safety are at risk if an illegal act has been committed or the Client has behaved in a way as to endanger safety enjoyment or the welfare of the group as a whole. In the event of this action the Client involved shall not be entitled to any refund from GFP and will be required to meet all expenses involved in their immediate extraction.

11. Personal Health

11.1 Except as disclosed in writing to GFP the Client confirms that they are in good mental and physical health and are unaware of any reason why they may be particularly unsuited to taking part in the activity and / or service agreed upon or may be likely to suffer illness or injury during the activity and / or service.

 

11.2 Failure to disclose any information that is required at the point of booking may result in GFP terminating the contract or withdrawing the Client from the activity and or service on the grounds of incorrect information. The Client will not be entitled to any refund of payments made under this termination contract.

12. General points

12.1 The Contract is personal to the Client and the named group members at the point of booking and is not capable of transfer or assignment without prior written consent of GFP. Costs for changing participants can be charged at the discretion of GFP. 

12.2 While it is the intention of GFP to perform the obligations under this contract directly GFP may choose to sub-contract elements of its obligations under this contract.

12.3 Any person travelling unofficially with the Group, who has not booked via GFP or the main group, will not be entitled to attend any of the published events. This is a zero tolerance item unless expressly agreed by GFP under separate correspondence.

12.4 GFP employ a “zero-tolerance” policy towards anyone/persons known to be aggressive, reported bullying towards others or making any racist comments, may be asked to leave the group, if any of these items continue.

12.5 All GFP staff have undertaken and hold both cleared DBS checks and current Safeguarding children certificates allowing them to work with such groups or individuals.

13. Insurance

It is a requirement, when booking your holiday, that you purchase your own travel and cancellation and personal Insurance policy or you can demonstrate at the time of booking that you hold a policy providing adequate cover. Any insurance must also offer a 24hr emergency telephone and repatriation service. In the event of an emergency, should you not have adequate insurance cover, although we will offer all reasonable assistance, it must be understood that you will be responsible for any costs involved as a result of your failure to take out adequate cover. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for the particular needs of you and your party. We may request a copy of your insurance policy.

14. Complaints

If there is a problem during the activity and or service period you must report it to in the first instance the instructor of your activity and to your Tour Director. If it is still unresolved you must then report it to a director of GFP immediately so that prompt and effective efforts can be made to resolve the problem.

15. PUNLIC LIABILITY INSURANCE

15.1 GFP have their own Public Liability Insurance policy in place for all Coaching and Tournament tours, but all Groups must provide proof they have their own Public Liability insurance product in place, a copy of this will be required on booking acceptance, this will be a requirement for all Football clubs participating in an English FA sanctioned event/Tournament.

In the unlikely event that the problem cannot be resolved at this time and you wish to raise a complaint full written details must be sent to GFP within 28 days of the activity and or service finishing. Please include your booking reference number / party details and exact full details of your complaint on your letter; please include your daytime and evening contact telephone numbers. Failure to take these steps will prejudice our ability to resolve your problem and/or investigate it fully therefore any right to compensate you may otherwise have had will be lost or substantially reduced.

Please be advised that if you have a complaint whilst you are touring with GFP you must inform the Tour Director immediately in order to give them the chance to resolve the problem. Failure to do this will lose your right to any compensation.

16. Conditions of service

As part of the continual review of safety and associated considerations the conditions of booking are subject to change clarification and modification at any time. Only the tour director or their appointed deputy is empowered to vary or waive any of the Conditions of Booking. Such decisions are totally at the discretion of the tour director or the appointed deputy.

 

16. Law and Jurisdiction

This agreement shall be construed in accordance with the laws of England and Wales the Courts of England and Wales shall have exclusive jurisdiction in relation to any matters arising out of this Agreement.

17. Waiver and Liability and Release Form

All players must sign the GFP W&L form to confirm with UK legislation and Law, it is a requirement of all Teams that they have their own form of Injury Insurance for full cover whilst on Tour.

18. Disclaimer

Experience is a result of an individual and may vary from Person to Person.  

OFFICIAL UK TOUR OPERATOR

@GLOBALFOOTBALLPRO2019

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